SUMMARY

I have over 17 years experience in the computer industry encompassing everything from helpdesk support, network management & administration, developing software requirements, business analysis, web design, user interface design, website development and internet marketing with a deep understanding of how each individual component of an organization interacts with the others. I possess excellent problem solving skills and have a thorough knowledge of communications, including the design and implementation of Local area networks, web design coupled with internet marketing experience and a detailed knowledge of customer interactions, training and support. I possess excellent communication, oral and written presentation skills.

EDUCATION

MS Computer Science (GPA 3.3) - Stevens Institute of Technology , Hoboken NJ

BS Electrical Engineering (GPA 3.4) - North Carolina A&T State Univ., Greensboro NC

AS Accounting (GPA 3.86) - Guilford Technical Community College , Jamestown NC

CERTIFICATIONS

JOB SKILLS

Web Design & Development

Webmaster for major Community College and several small and medium business internet sites

Work with department heads to determine how the website can provide the most benefit for their organization and meet their business needs. Consult with them on what content to use for maximum effectiveness.

Administer Apache and IIS web servers

Install and configure and modify CGI, Perl, PHP, Visual Basic, ASP.net, SQL, JavaScript and Shell script programs on web servers.

Test user interfaces and commercial applications as well as newly developed in-house applications to assure compatibility and integrity prior to going live.

Extensive experience creating web sites using Dreamweaver, Front Page, various CMS systems and hand coding

Layout, design and write site content for personal, business and e-commerce websites

Integrate shopping cart software, PayPal and merchant accounts into a web site

Design and create logos, banners and the “Look and Feel” of the website

Render graphics and photos for optimized web viewing. Create animated banners buttons and graphics for use on web pages. Create Camtasia presentations.

Proficient in the use of Dreamweaver, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Adobe Image Ready, Foto Canvas Lite, ACDSee, Banner Maker Pro, Animation Studio and WS_FTP Pro.

Have a working knowledge of Corel Draw, Corel Photo-Paint, Corel Knockout), Macromedia Fireworks MX, Macromedia Freehand and Macromedia Director), TechSmith (Snagit, Camtasia), Image Mixer studio and On-Demand Producer, etc.

Program in PHP, asp and ASP.net and modify JavaScript and perl scripts.

For examples of my work, please visit http://dpwenterprises.com/design.php

Copywriting

Write direct marketing and web sales page copy designed to get a website visitor to purchase a product or sign-up for an opt-in email list and write general content for web pages. For examples of my work, please visit http://www.donna-warren.com/portfolio/

Technical Writing

Design, write and publish documentation and technical manuals designed for both the intermediate developer and the end user.

Communicate complex technical information in a clear, precise, and easy-to-understand manner.

Have extensive experience in using MS Office and Visio.  Proficient in Adobe Acrobat and have a working knowledge of MS Project.

Wrote telecommunication system design requirements and served as a Subject Matter Expert for the telecommunication industry for five years.

Teaching, Training & Curriculum Development

Teach Microsoft and Cisco hands on classes covering topics such as Hardware, Microsoft Active Directory, Microsoft Exchange, Cisco Routers, Switches, Vlans and Variable Length Subnetting.

Assistant Department Chair Network Security at Chubb, acted as curriculum Liaison with R &D, mentored part time instructors and served as Windows 2000/2003, Windows NT, Red Hat Linux and served as the TCP/IP subject matter expert.

Represented the North Brunswick campus at School Curriculum Development planning meetings.

Served as a Subject Matter Expert for the Curriculum Development Team,  Reviewed three courses for the new college curriculum: Desktop Operating systems, Network Interoperability Lab, and Enterprise Security.

Refined and improved the official school curriculum to keep up with technological changes and to meet current student needs by modifying existing materials to improve delivery while still maintaining the course integrity and training goals.

Developed supplemental materials for use in the classroom to reinforce and enhance basic course material such as lecture slides, handouts, additional hands-on labs, simulations, multimedia presentations, etc.

Developed Lesson Plans to be used by part-time instructors

Developed student workshops including determining the content, training methodology, course delivery methods, course materials and writing the instructor notes.

Developed and teach Workshops covering Basic DOS, Advanced DOS, TCP/IP, Hardware, Internet Security, Introduction to Network Security and Introduction to UNIX.

Developed and authored several training manuals in Adobe Acrobat PDF format to be sold or provided as a bonus to web hosting and newsletter-hosting customers.

Taught A+, Network +, MCSE Certification classes covering hardware, Microsoft desktop operating systems, TCP/IP, Networking Essentials, Network Standards and Protocols, MS Exchange, Internet Information Server, Network and Enterprise Security, Internet Security, etc.

Taught Red Hat Linux focusing on enterprise Network Integration (Samba, NFS, ssh, FTP server, Shell Scripting, Send Mail, Apache Web Server, etc).

Created and taught an Interoperability Lab and Capstone Project consisting of building a routed enterprise network with three separate subnets that integrates Linux servers running sendmail, FTP and web servers and Novell 5.1 servers running Zenworks at each location into a Windows Active Directory Network using Exchange

Taught Web Design using Macromedia and Adobe design products and coursework for the Certified Internet Webmaster curriculum covering HTML, Photoshop, Illustrator, web design concepts, Ecommerce, internet marketing, database integration, JavaScript, PHP integration, etc.

Business Analysis & Management

Define the formal Process, Procedures and Policies needed to meet the organization’s goals in an efficient and cost effective manner.

Manage the Work environment by coordinating the implementation of the policies and procedures needed to support service level agreements including all phases of planning, determining staff requirements, and supervising technical staff during implementation.

Enforce company policy, license compliance, Change Control Procedures and Problem Management procedures.

Networking

Make things work by applying current technological concepts and solutions to real world problems to achieve the company’s business goals.

Administer Microsoft Windows 2000/2003, Window NT, Linux, Novell NetWare and Banyan VINES networks, involving the addition and deletion of users; maintain lists; control resources; manage mail; maintain system and data security; perform system backup procedures.

Configure workstations and install software; design, install, maintain, troubleshoot and repair common problems associated with the operation and maintenance of network file servers, CD-ROM servers, remote access servers, routers, hubs, cabling (Ethernet, Token Ring, 10BaseT, co-ax and Fiber), PCs, Laptops, Palmtops and laser printers; extensively use Network and Workstation Utilities to troubleshoot hardware problems, recover and repair data.

Possess a detailed knowledge of TCP/IP, Microsoft Internet Information Server, DNS, BIND servers, DHCP, WINS, Active directory and NDS. Proficient in using both the UNIX and the VMS operating systems, and have a working knowledge of Wingate and NOVIX and Microsoft Proxy Server internet access software.

Served as Subject Matter Expert and ANSI and CCTIT Standards Representative for Telecommunication protocols

Serve as Web Administrator for several business sites.

EMPLOYMENT

DPW Enterprises (6 years - fullt-time when not employed, part-time when employed) – Manchester, NJ – Webdesigner & Copywriter

ITT Technical Institute (15 months part-time) - Bensalem, PA - Adjunct Instructor

Burlington County College (1 year) – Pemberton , NJ - Webmaster

The Chubb Institute (1 year part-time after accepting a buyout) – Cherry Hill , NJ – Adjunct Professor

The Chubb Institute (5 years full time) – North Brunswick , NJ - Senior Networking Instructor

Warren-Luhrs Consulting (8 years) – Farmingdale, NJ sub-contracting to:

• CDI Information Services (10 months) at Asbury Park Press– Neptune , NJ - LAN Administrator

• ISSC (10 months) at J&J Health Care Services in Piscataway, NJ - Process and Procedures, Change and Problem Management development team.

• R.O.W. Sciences (9 months) at EPA Emergency Response Team in Edison , NJ - LAN Administrator

• Federal Deposit Insurance Corp.  (2 years) - Cornwall Place, Monmouth Junction, NJ - Lead Helpdesk Analyst

• Computer Gallery (1 year) - Broad Street, Red Bank, NJ - System designer and  installer for small VAR

• Telos Defense Systems (6 months) - Shrewsbury , NJ - Government Witnes

Bellcore (5 years) - Newman Springs Road, Red Bank, NJ - Systems Engineer

Gilbarco Inc. (Summer Intern) - West Friendly Avenue , Greensboro , NC - System Tester

Bell Labs (Summer Intern) - Red Hill Road , Holmdel , NJ . - System Tester

REFERENCES

Available upon request